RESIDENTIAL SERVICES

Termios de servicio


BR1COMP SOPORTE TECNICO

TERMINOS DEL SERVICIO

 

 

1. RECONOCIMIENTO Y ACEPTACION DE LOS TERMINOS DEL SERVICIO

 

Los termios de Soporte Tecnico de Br1comp (“Terminos de Servicio”) Es proporcionado a usted (“El Cliente”)

en relacion con el Plan de Apoyo Tecnico de Br1comp (el “Servicio”) que el Cliente a comprado.

Estos terminos y condiciones constituyen el acuerdo completo entre el Cliente con Br1comp

respecto al Servicio.

 

2. DESCRIPCION DEL SERVICIO

 

Tras la compra del Servicio, el Cliente tendra derecho a recivir los siguientes servicios a traves de la tienda,

soporte remoto, o por telefono (por ejemplo, atravez del telefono o mediante la computadora con un agente de Br1comp

conectado al ordenador del Cliente):

 

• Instalacion del Software

• Software de evaluacion y eliminacion de virus y malware

• Instalacion de siertos tipos de hardware  - Porfavor consulte con la tienda mas cercana de Br1para saber que

instalacion de hardware se incluye

 

• Instalacion de Memoria

• Instalacion de Sistema Operativo

• Puesta a punto anual del equipo, incluyendo las actualizaciones del sistema operativo, limpieza de la pantalla, el ventilador, y el teclado

 

• Hard-drive eliminacion de datos bajo peticion

• Restablecimiento de contrasena

• Extraccion de Disco duro bajo peticion

 

el Servicio esta en funcion de cada Cliente y se limita a tres (3) dispositivos de propiedad del Cliente. La tarifa para

el Servicio es una tarifa fija sin tner en cuenta el uso (es decir una vezque el Cliente tiene contratado el Servicio,

no habra devolucion del importe, incluso si el Cliente no utiliza el Servicio apartir de entonces). El Cliente debe

adquirir el servicio en incrementos de un año. Servicios de capacitacio y formacion no estan incluidos en el

Servicio, pero Br1comp tiene disponible con una tarifa de servicio estandar. Si Br1comp es incapaz de

completar uno de los servicios establecidos anteriormente en la tienda o atravez de la coneccion remota en el equipo del

Cliente, el Cliente puede comprar un servicio de Br1comp para avordar el problema con un descuento del 15%

dle precio regular.

 

los pre- requisitos del Cliente: El Servicio requiere un funcionamiento de conexion a internet de alta velocidad, y up-todate en linea

un software de antivirus instalado en el ordenador.

 

3. PAGO

 

Si el Cliente dese continuar con el Servicio despues de la expiracion del periodo de Servicio inicial, el Cliente

se compromete a pagar el costo del Servicio (incluyendo cualquier impuesto aplicable) para cualquier extension de las tarifas del Servicio

en vigor en el momento de la extensio. Salvo que se indique por escrito lo contrario, todos los cargos son

no reembolsables. Br1comp puede cambiar las tarifas y cargos vigentes en ese momento, o a añadir nuevas tasas o gravamenes,

dando aviso al Cliente con antelacion.

 

Si el Cliente se inscribe para la renovacion automatica, su suscripcion se renovara automaticamente al final  de

cada periodo de 12-meses, a menos que Br1comp termine la suscripcion o el Cliente informe a Br1comp

de su decicion determina la suscripcion. Br1comp facturara todos los cargos de forma automatica

a la  tarjeta de credito del Cliente al inicio de cada periodo de renovacion, con las tarifas vigentees en en ese momento, a menos que
el Cliente notifique lo contrario a Br1comp. Br1comp notificara al Cliente de la suscripcion en espera
de renovacion por lo menos 30 dias antes de la fecha prevista de la renovacion de la suscripcion, con
exepcion de lo requerido por la ley. El Cliente debe cancelar su suscripcion antes que se renueva con el
fin de evitar la facturacion de las tarifas de suscripcion para el palzo de renovacion de su tarjeta de credito.

 

4. MODIFICACIONES DE LAS CONDICIONES DE SERVICIO A SERVICIO

 

Br1comp puede cambiar los terminos y condiciones del Servicio de vez en cuando. ante cuaquier cambio en los
terminos y condiciones del acuerdo, Br1comp le motificara mediante la publicacion de los cambios en el sitio

en el que adquirio los Servicios. Br1comp se reserva el derecho a modificar o suspender el

Servicio con o sin previo aviso al Cliente. Br1comp no sera responsable ante el Cliente o cualquier tercero

Br1comp deberia ejercer su derecho a modificar o interrumpir el Servicio. el uso continuado del Servicio constituye un acuerdo afirmativo por parte del Cliente en cumplir y regirse por estos Servicios condiciones y sus modificacioness.

 

5. PRIVACY POLICY

 

It is Br1comp’s policy to respect the privacy of its Customers. For information on our privacy

practices, please call 817-376-7039 or review our privacy policy at

www.geeksquad.com/privacy/.

 

6. CUSTOMER’S RESPONSIBILITY TO BACK-UP DATA

 

Customer agrees that prior to Br1comp servicing any Customer equipment it is Customer’s

responsibility to (1) back-up the data, software, information or other files stored on Customer’s computer

disk drives, peripherals, MP3 player, DVD player, camcorder, digital camera and/or on any other

electronic storage device; and (2) remove all videotapes, compact disks, floppy disks, laser disks,

cassettes, DVDs, film or other media from Customer’s product. Customer agrees that whether or not

Customer requests back-up services from Br1comp and/or its third party service provider, neither br1comp

 nor its third party service provider shall be liable under any circumstances for any loss, disclosure,

alteration or corruption of any data, software, information, files, videotapes, compact disks, floppy disks,

laser disks, cassettes, DVDs, film or other media.

 

7. LIMITATIONS TO SERVICE

 

Br1comp shall not be liable for any failure or delay in performance due to any cause beyond its

control. Br1comp and/or its third party service providers reserve the right to refrain from providing the

Services ordered and instead refund Customer’s payment, wholly or in part, on the basis that the

minimum system requirements are not met or the technical needs (including wiring or overcoming

physical or technical barriers) or other requirements of the Customer are unusual or extensive and beyond

the scope of these Service Terms, as determined by Br1comp.

 

8. INDEMNIFICATION

 

Customer agrees to indemnify, defend, and hold harmless Br1comp (and its affiliates and their

respective officers, directors, employees and agents) from and against any and all losses, costs,

obligations, liabilities, damages, actions, suits, causes of action, claims, demands, liens, encumbrances,

security interests, settlements, judgments, and other expenses, (including but not limited to cost of

defense, settlement, and reasonable attorneys’ fees) of whatever type or nature, including, but not limited

to, damage or destruction to property, injury (including death) to any person or persons, which are

asserted against, incurred, imposed upon or suffered by Br1comp by reason of, or arising from: (a)

Customer’s breach of this Agreement; (b) Customer’s actual or alleged infringement of any patent,

copyright, trademark, trade secret or other property or contract right of any other person; (c) Customer’s

actual or alleged failure to promptly pay sums due Br1comp or third parties; (d) Customer’s failure to

comply with applicable laws, regulations or ordinances; or (e) the acts or omissions of Customer (or its

officers, directors, employees or agents).

 

9. DISCLAIMER OF WARRANTIES

 

CUSTOMER EXPRESSLY AGREES THAT USE OF THE SERVICE IS AT CUSTOMER'S SOLE

RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. BR1COMP EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR

IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

BR1COMP MAKES NO WARRANTY THAT THE SERVICE WILL MEET CUSTOMER’S

REQUIREMENTS, OR THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR

ERROR FREE; NOR DOES BR1COMP MAKE ANY WARRANTY AS TO THE RESULTS

THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE OR AS TO THE ACCURACY OR

RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE. CUSTOMER

UNDERSTANDS AND AGREES THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR

OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT CUSTOMER'S

OWN DISCRETION AND RISK AND THAT CUSTOMER WILL BE SOLELY RESPONSIBLE FOR

ANY DAMAGE TO CUSTOMER'S COMPUTER/SYSTEM OR LOSS OF DATA THAT RESULTS

FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA. NO ADVICE OR

INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY CUSTOMER FROM BR1COMP
OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY

MADE HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN

WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO EACH

CUSTOMER.

 

10. LIMITATION OF LIABILITY

 

BR1COMP SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL

OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR THE INABILITY TO USE

THE SERVICE OR FOR COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES

OR RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR

MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE SERVICE OR

RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF CUSTOMER'S

TRANSMISSIONS OR DATA, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF

PROFITS, USE, DATA OR OTHER INTANGIBLE, EVEN IF BR1COMP HAS BEEN ADVISED

OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE

LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL

DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO EACH CUSTOMER.

It is Customer’s responsibility to back-up the software and data that is stored on

Customer’s computers, hard disk drive(s), and/or on any other storage devices

Customer may have, and Br1comp shall not be responsible at any time for any loss,

alteration, or corruption of any software, data, or files. Br1comp shall not be liable

in any way for damages arising from any part, equipment, peripheral, software or other

product supplied to Customer by Br1comp. Notwithstanding any language to the

contrary, Br1comp’s maximum liability to Customer arising from or related to Br1comp

under this Agreement shall be limited to the sums paid by Customer to Br1comp

under this Agreement during the three months prior to the time the cause of

action arose.

 

11. LAWS

 

These Service Terms shall be governed by and construed in accordance with the laws of the State of

Minnesota, excluding its conflict of law provisions. Customer and Br1comp agree to submit to the

exclusive jurisdiction of the courts in Minneapolis, Minnesota. If any provision(s) of the Agreement is

held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed,

as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full

force and effect. Customer and Br1comp agree that any cause of action arising out of or related to this

Service must commence within one (1) year after the cause of action arose; otherwise, such cause of

action is permanently barred.

 

Last Revised- October 23, 2011


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