Termios de servicio
BR1COMP SOPORTE TECNICO
TERMINOS DEL SERVICIO
1. RECONOCIMIENTO Y ACEPTACION DE LOS TERMINOS DEL SERVICIO
Los termios de Soporte Tecnico de Br1comp (“Terminos de Servicio”) Es proporcionado a usted (“El Cliente”)
en relacion con el Plan de Apoyo Tecnico de Br1comp (el “Servicio”) que el Cliente a comprado.
Estos terminos y condiciones constituyen el acuerdo completo entre el Cliente con Br1comp
respecto al Servicio.
2. DESCRIPCION DEL SERVICIO
Tras la compra del Servicio, el Cliente tendra derecho a recivir los siguientes servicios a traves de la tienda,
soporte remoto, o por telefono (por ejemplo, atravez del telefono o mediante la computadora con un agente de Br1comp
conectado al ordenador del Cliente):
• Instalacion del Software
• Software de evaluacion y eliminacion de virus y malware
• Instalacion de siertos tipos de hardware - Porfavor consulte con la tienda mas cercana de Br1para saber que
instalacion de hardware se incluye
• Instalacion de Memoria
• Instalacion de Sistema Operativo
• Puesta a punto anual del equipo, incluyendo las actualizaciones del sistema operativo, limpieza de la pantalla, el ventilador, y el teclado
• Hard-drive eliminacion de datos bajo peticion
• Restablecimiento de contrasena
• Extraccion de Disco duro bajo peticion
el Servicio esta en funcion de cada Cliente y se limita a tres (3) dispositivos de propiedad del Cliente. La tarifa para
el Servicio es una tarifa fija sin tner en cuenta el uso (es decir una vezque el Cliente tiene contratado el Servicio,
no habra devolucion del importe, incluso si el Cliente no utiliza el Servicio apartir de entonces). El Cliente debe
adquirir el servicio en incrementos de un año. Servicios de capacitacio y formacion no estan incluidos en el
Servicio, pero Br1comp tiene disponible con una tarifa de servicio estandar. Si Br1comp es incapaz de
completar uno de los servicios establecidos anteriormente en la tienda o atravez de la coneccion remota en el equipo del
Cliente, el Cliente puede comprar un servicio de Br1comp para avordar el problema con un descuento del 15%
dle precio regular.
los pre- requisitos del Cliente: El Servicio requiere un funcionamiento de conexion a internet de alta velocidad, y up-todate en linea
un software de antivirus instalado en el ordenador.
3. PAGO
Si el Cliente dese continuar con el Servicio despues de la expiracion del periodo de Servicio inicial, el Cliente
se compromete a pagar el costo del Servicio (incluyendo cualquier impuesto aplicable) para cualquier extension de las tarifas del Servicio
en vigor en el momento de la extensio. Salvo que se indique por escrito lo contrario, todos los cargos son
no reembolsables. Br1comp puede cambiar las tarifas y cargos vigentes en ese momento, o a añadir nuevas tasas o gravamenes,
dando aviso al Cliente con antelacion.
Si el Cliente se inscribe para la renovacion automatica, su suscripcion se renovara automaticamente al final de
cada periodo de 12-meses, a menos que Br1comp termine la suscripcion o el Cliente informe a Br1comp
de su decicion determina la suscripcion. Br1comp facturara todos los cargos de forma automatica
a la tarjeta de credito del Cliente al inicio de cada periodo de renovacion, con las tarifas vigentees en en ese momento, a menos que
el Cliente notifique lo contrario a Br1comp. Br1comp notificara al Cliente de la suscripcion en espera
de renovacion por lo menos 30 dias antes de la fecha prevista de la renovacion de la suscripcion, con
exepcion de lo requerido por la ley. El Cliente debe cancelar su suscripcion antes que se renueva con el
fin de evitar la facturacion de las tarifas de suscripcion para el palzo de renovacion de su tarjeta de credito.
4. MODIFICACIONES DE LAS CONDICIONES DE SERVICIO A SERVICIO
Br1comp puede cambiar los terminos y condiciones del Servicio de vez en cuando. ante cuaquier cambio en los
terminos y condiciones del acuerdo, Br1comp le motificara mediante la publicacion de los cambios en el sitio
en el que adquirio los Servicios. Br1comp se reserva el derecho a modificar o suspender el
Servicio con o sin previo aviso al Cliente. Br1comp no sera responsable ante el Cliente o cualquier tercero
Br1comp deberia ejercer su derecho a modificar o interrumpir el Servicio. el uso continuado del Servicio constituye un acuerdo afirmativo por parte del Cliente en cumplir y regirse por estos Servicios condiciones y sus modificacioness.
5. PRIVACY POLICY
It is Br1comp’s policy to respect the privacy of its Customers. For information on our privacy
practices, please call 817-376-7039 or review our privacy policy at
6. CUSTOMER’S RESPONSIBILITY TO BACK-UP DATA
Customer agrees that prior to Br1comp servicing any Customer equipment it is Customer’s
responsibility to (1) back-up the data, software, information or other files stored on Customer’s computer
disk drives, peripherals, MP3 player, DVD player, camcorder, digital camera and/or on any other
electronic storage device; and (2) remove all videotapes, compact disks, floppy disks, laser disks,
cassettes, DVDs, film or other media from Customer’s product. Customer agrees that whether or not
Customer requests back-up services from Br1comp and/or its third party service provider, neither br1comp
nor its third party service provider shall be liable under any circumstances for any loss, disclosure,
alteration or corruption of any data, software, information, files, videotapes, compact disks, floppy disks,
laser disks, cassettes, DVDs, film or other media.
7. LIMITATIONS TO SERVICE
Br1comp shall not be liable for any failure or delay in performance due to any cause beyond its
control. Br1comp and/or its third party service providers reserve the right to refrain from providing the
Services ordered and instead refund Customer’s payment, wholly or in part, on the basis that the
minimum system requirements are not met or the technical needs (including wiring or overcoming
physical or technical barriers) or other requirements of the Customer are unusual or extensive and beyond
the scope of these Service Terms, as determined by Br1comp.
8. INDEMNIFICATION
Customer agrees to indemnify, defend, and hold harmless Br1comp (and its affiliates and their
respective officers, directors, employees and agents) from and against any and all losses, costs,
obligations, liabilities, damages, actions, suits, causes of action, claims, demands, liens, encumbrances,
security interests, settlements, judgments, and other expenses, (including but not limited to cost of
defense, settlement, and reasonable attorneys’ fees) of whatever type or nature, including, but not limited
to, damage or destruction to property, injury (including death) to any person or persons, which are
asserted against, incurred, imposed upon or suffered by Br1comp by reason of, or arising from: (a)
Customer’s breach of this Agreement; (b) Customer’s actual or alleged infringement of any patent,
copyright, trademark, trade secret or other property or contract right of any other person; (c) Customer’s
actual or alleged failure to promptly pay sums due Br1comp or third parties; (d) Customer’s failure to
comply with applicable laws, regulations or ordinances; or (e) the acts or omissions of Customer (or its
officers, directors, employees or agents).
9. DISCLAIMER OF WARRANTIES
CUSTOMER EXPRESSLY AGREES THAT USE OF THE SERVICE IS AT CUSTOMER'S SOLE
RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. BR1COMP EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
BR1COMP MAKES NO WARRANTY THAT THE SERVICE WILL MEET CUSTOMER’S
REQUIREMENTS, OR THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR
ERROR FREE; NOR DOES BR1COMP MAKE ANY WARRANTY AS TO THE RESULTS
THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE OR AS TO THE ACCURACY OR
RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE. CUSTOMER
UNDERSTANDS AND AGREES THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR
OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT CUSTOMER'S
OWN DISCRETION AND RISK AND THAT CUSTOMER WILL BE SOLELY RESPONSIBLE FOR
ANY DAMAGE TO CUSTOMER'S COMPUTER/SYSTEM OR LOSS OF DATA THAT RESULTS
FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA. NO ADVICE OR
INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY CUSTOMER FROM BR1COMP
OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY
MADE HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN
WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO EACH
CUSTOMER.
10. LIMITATION OF LIABILITY
BR1COMP SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL
OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR THE INABILITY TO USE
THE SERVICE OR FOR COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES
OR RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR
MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH THE SERVICE OR
RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF CUSTOMER'S
TRANSMISSIONS OR DATA, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF
PROFITS, USE, DATA OR OTHER INTANGIBLE, EVEN IF BR1COMP HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE
LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO EACH CUSTOMER.
It is Customer’s responsibility to back-up the software and data that is stored on
Customer’s computers, hard disk drive(s), and/or on any other storage devices
Customer may have, and Br1comp shall not be responsible at any time for any loss,
alteration, or corruption of any software, data, or files. Br1comp shall not be liable
in any way for damages arising from any part, equipment, peripheral, software or other
product supplied to Customer by Br1comp. Notwithstanding any language to the
contrary, Br1comp’s maximum liability to Customer arising from or related to Br1comp
under this Agreement shall be limited to the sums paid by Customer to Br1comp
under this Agreement during the three months prior to the time the cause of
action arose.
11. LAWS
These Service Terms shall be governed by and construed in accordance with the laws of the State of
Minnesota, excluding its conflict of law provisions. Customer and Br1comp agree to submit to the
exclusive jurisdiction of the courts in Minneapolis, Minnesota. If any provision(s) of the Agreement is
held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed,
as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full
force and effect. Customer and Br1comp agree that any cause of action arising out of or related to this
Service must commence within one (1) year after the cause of action arose; otherwise, such cause of
action is permanently barred.
Last Revised- October 23, 2011